PAYMENT METHODS
We accept Visa(R) & MasterCard(R) credit/debit cards, American Express(R) and Paypal(R). We also accept cashier's checks and money orders, company and personal checks. Sorry, no CODs. You may call in your credit card information or request we call you for the information.
REFUND METHODS
Refund methods are as follows:
payment by credit card-refund by credit card
payment by Paypal- refund by Paypal
payment by cashier's check, money order, company or personal
check - refund by LAVENDER I.P. INC. company check
OUT OF STOCK ORDERS
On average, in-stock status is 95%. If an item becomes out of stock you will be issued credit or choose another item of equal value whichever you prefer. Stock is warehoused in California.
SHIPPING
Orders may arrive in split shipments depending on the warehouse the items are shipped from. Customers are responsible for shipping charges. Most orders are shipped USPS Priority Mail(R) and must have a physical address or PO Boxes. The other than USPS(R) does not deliver to PO Boxes. Some orders are insured against loss, pilferage and damage. A tracking number is placed on each package of the shipment allowing the tracing of lost shipments easy and fast.
CANCELLING ORDER
If you need to cancel your order please contact LAVENDER I.P. INC. as soon as possible. We submit your order to the warehouse within 4 hours of order placement. Once submitted to the warehouse it is nearly impossible to cancel the order. If the order has already shipped, you will need to refuse shipment when delivered. We reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund total. If you follow the proper procedures, we reserve the right to waive the cost of shipping and/or 25% restocking fee.
REFUSED SHIPMENTS
If you refuse shipment without notifying LAVENDER I.P. INC. either by email or phone before refusal, we reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund amount.
CLAIM CATEGORIES
Most LAVENDER I.P. INC. customers have never had to place a claim for lost or damaged goods. If, however, it becomes necessary to place a claim, referring to the following procedures will save you much time and annoyance.
Claims fall under the following categories:
(1) Damaged Merchandise,
(2) Defective Merchandise,
(3) Wrong Merchandise Sent,
RETURN OR REPLACEMENT
To return merchandise for credit or replacement, call Lavender I.P., Inc..
NOTE: Return requests for defective, damaged or wrong merchandise must be made within 15 days of invoice date, 30 days for non-defective merchandise. (Read more under WHAT TO DO IF YOU HAVE A CLAIM).
ITEMS DAMAGED DURING SHIPMENT
Some merchandise damaged during shipment is covered by the carrier. If you receive merchandise damaged during shipping, Call our store first, notify us within 15 days of invoice date. and your claim will be processed immediately. NOTE: Established procedures by USPS(R) must be complied with or they have legal right to deny your claim.
WHAT TO DO IF YOU HAVE A CLAIM
1. DAMAGED MERCHANDISE
When a shipment is delivered to you by any carrier, you are requested to sign a receipt. Before signing, inspect all packages. Be sure you receive the number of packages you are signing for. Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you DO find outward damage, sign the receipt with the words "Exception - Damage" in the margin if no other space is available. Some shipments by LAVENDER I.P. INC. are insured. The carrier used is United States Postal Service.
(1) Receiving Damaged Merchandise:
Call our store first, notify us within 15 days of invoice date. Advise if you have contacted USPS(R) and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, number of packages received and whether you desire a replacement or credit. This information will prepare us for a claim report from USPS(R). For minor claims, contact our Customer Service Dept only.
(2) Hidden Damage:
If you should receive a shipment delivered by USPS(R) that shows no visible damage, but upon inspection you discover damage due to evident rough handling, call USPS(R) and place a hidden damage claim. Make sure you all us and submit the information within 15 days of invoice date. Advise if you have contacted USPS(R) and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, number of packages received and whether you desire a replacement or credit. This information will prepare us for a claim report from USPS(R). For minor claims, contact our Customer Service Dept only.
IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE TO LAVENDER I.P. INC..
Inspection must be made on your premises. Returning items will void your insurance and terminate your ability to reclaim value. Return damaged merchandise when requested by LAVENDER I.P. INC..
2. DEFECTIVE MERCHANDISE
If you receive an order which contains defective merchandise, call us and submit the information within 15 days of invoice date. If merchandise return is required, merchandise must be shipped back within 7days after you receive notification. Returns must be shipped prepaid. No CODs will be accepted.
Credit will be issued or merchandise replaced as you request. LAVENDER I.P. INC. pays the cost of shipping exact replacement merchandise to you.
NOTE: DAMAGED MERCHANDISE IS NOT DEFECTIVE MERCHANDISE. IF DAMAGED, FOLLOW THE PROCEDURE FOR DAMAGED MERCHANDISE.
3. WRONG MERCHANDISE SENT
If you receive an order which contains the wrong merchandise, call us and submit the information within 15 days of invoice date. If required, merchandise must be returned within 7 days. Returns must be shipped prepaid. No CODs will be accepted. Credit will be issued or merchandise shipped as you request. LAVENDER I.P. INC. pays the cost of shipping for the exact replacement.
-- LAVENDER I.P. INC.--
Terms of Service Effective Date: 01/01/04